Terms and Conditions

1.      GENERAL INFORMATION

 

Welcome to our website www.impasse-des-parfums.com

Impasse des parfums is a trademark owned by Impasse des parfums.

 

We take great care to ensure that all information published on our site is accurate and up to date.

 We reserve the right to correct the content of our site at any time without prior notice.

However, we cannot guarantee the accuracy, precision or completeness of all the published information, we decline all responsibility from fraudulent intrusion by a third party leading to modification of the information made available on the site, and more generally for any damage, direct or indirect, whatever the causes, origins, natures or consequences, caused by the access of whoever to the site or the impossibility to the use of the site and/or the validity granted to the information coming directly or indirectly from the site.

These general terms and conditions of sale concern exclusively the sale of products proposed on our site. They are systematically accessible on the present site by the purchaser when the order is placed. Consequently, the act of placing an order implies the buyer's full and unreserved acceptance of these terms and conditions of sale. In the absence of express acceptance by the buyer, any condition to the contrary will be unenforceable against the seller, regardless of when it may have been brought to the seller's attention. The fact that the seller does profit at a given time of any of the present general conditions of sale may not be interpreted as a waiver of the right to profit of any of the said conditions at a later date.

Prior to placing an order, the Buyer declares that he/she has full legal capacity, to commit to the present terms and conditions of sale.

In accordance with the provisions of articles 1316 to 1316-4 of the French Civil Code, supplemented by Decree n° 2001-272 of March 30, 2001, taken for the application of article 1316-4 of the Civil Code and relating to the electronic signature, the validation of the order form as specified in article 3 below, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

Impasse des parfums reserves the right to modify these terms and conditions of sale at any time.

In this case, the applicable conditions will be those in force at the date of the buyer's order.

 

2.      PRODUCTS AND PRICES

2.1.  PRODUCTS

In accordance with Article L. 111-1 of the French Consumer Code, the User may, prior to order, review the essential characteristics of the product(s) on the Impasse-des-parfums website.

. Promotional offers are only valid for the duration of the offer and while stocks last.

2.2.  PRICE

The sale prices of products on our website are indicated in euros or dollard US, include taxes, and correspond to the prices at the time of registration of the order form by the Buyer.

They do not include shipping or order processing costs, which are added to the ordered products, and may depend on the amount of the order. Shipping costs are shown before the Buyer order confirmation.

The selling prices of products may be modified by Impasse des Parfums at any time. The Buyer will be informed of any such changes before confirming an order.

The products remain property of Impasse des parfums until full payment has been received.

 

3.      ORDER REGISTRATION AND CONFIRMATION

The User may view the various Products available for sale by Impasse des parfums. The User may browse freely through the various pages of the Site.

The User is responsible for all telecommunication costs incurred when accessing the Internet and using the site.

Any order implies unreserved acceptance of these terms and conditions of sale.When you confirm your order by clicking on the "confirm" button, you declare that you accept the order and these terms and conditions in full and without reservation. Your order is then processed so that you can receive your package. You can print out your order form. As soon as your order has been registered, a detailed confirmation will be sent to your email address. This will specify the exact amount invoiced and the delivery terms of your order.

This receipt constitutes proof of acceptance of your order and validates the transaction. The user accepts that our order registration systems are proof of the nature and date of the agreement.

However, we reserve the right to cancel any order from a customer with whom there is an ongoing or has been a problem with the payment of a previous order.

4.      PAYMENT

Payment must be made at order confirmation. There are no deposits or advance payments.

All orders are payable in euros. The Buyer guarantees Impasse des parfums that he/she has the necessary authorizations to use the method of payment he/she has chosen, at the time of registration of the order form.

Impasse des parfums reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Buyer, in the event of a payment incident or in the event of an existing dispute with the Buyer. As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

The Buyer has the following available methods of payment: credit card or via the PayPal platform.

The following credit cards are accepted: Carte Bleue, Visa and Master Card. Payments may be made by credit card; they will be made via the Stripe secure system using the SSL (Secure Socket Layer) protocol, so that the information transmitted is encrypted by software and no third party can gain knowledge of it during communications.

In the case of payment by credit card, the buyer's account will be debited on the day the order is placed.

5.      DELIVERY AND ACCEPTANCE

Products will be delivered to the address indicated by the Buyer on the order form, consistent with the previously agreed geographical area. Departure is understood to be from Montpellier.

By default, invoices are available on the customer’s account.  Failure to comply with the procedures set out below will result in the refusal of any claim by the Buyer.

Delivery by Fedex will be made according to the rules of these delivery companies. The Buyer is obliged to check the condition of the packaging and the contents of the goods on delivery, in the presence of the delivery person.

In the event that the Buyer has any doubt whatsoever as to the condition or contents of the parcel, he/she must:

-          apply the delivery man’s procedure (in particular, report any damage) and refuse the goods by immediately issuing a statement of anomaly to the delivery agent or collection point.

-          report such incidents within 48 hours via our website, specifying the order number. Delivery delays, following validation of your order, are 3 to 5 working days in France. Orders confirmed before 12pm, Monday to Friday (excluding public holidays), are generally processed the same day, subject to availability. Orders confirmed between Friday 12am and Sunday evening are generally processed the following Monday (except public holidays).Products are proposed while in stock. In the event of unavailability of one of the Products, the Buyer will be informed as soon as possible.

 

The Buyer may cancel the order by requesting a refund of the sums paid within thirty (30) days of their order via our website.

 

6.      RIGHT OF WITHDRAWAL

In accordance with article L. 121-20 of the French Consumer Code, the Buyer has a period of 14 days from the date of receipt to return the products ordered for reimbursement, at his or her own expense.

Products must be returned to Impasse des parfums, 610 rue Alfred Nobel, 34000 Montpellier , in perfect condition for resale, in their original state (packaging, accessories, instructions...), duly sealed.

When a buyer returns products, all risks related to the return of the product are the responsibility of the buyer. Impasse des parfums will not accept packages sent with incurring costs due.

In the absence of compliance with the above procedure and deadlines, the purchaser will not be entitled to make any claim of non-conformity or apparent defect of the products delivered, the products being deemed to be in conformity and free of any apparent defect.

 

7.      RESALE BAN

It is forbidden to buy our products for resale, especially on websites or stores.

 

8.      RETENTION OF TITLE

Impasse des parfums retains full and complete ownership of the products sold until full payment has been received, costs and taxes included.

 

9.      RESPONSIBILITY

Impasse des parfums cannot be held responsible for the non-execution of the contract in the event of stock shortage or unavailability of the product due to an unpredictable event case, disruption or total or partial strike, of the transport and/or communications networks. The products offered comply with current French legislation.

Impasse des Parfums reminds you that any pubmished link to this Site is subject to prior written agreement of Impasse des Parfums.

If one or more stipulations of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

If one of the parties, Buyer or Seller, waivers one of the general terms and conditions hereby defined, it cannot be interpreted as permanent refusal or waiver of said terms in the future.

In the event of disputes or litigation arising from or in connection with a contract between Impasse des parfums and the Customer, they may be resolved by mediation/conciliation.

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, the processing of personal data collected on the site is regulated by the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés). The User has the right to access, modify, rectify and delete data concerning him or her. To exercise this right, the User should send a letter to Customer Services, Impasse des Parfums, 610 rue Alfred Nobel, 34 000, Montpellier, France.

 

10.  INTELLECTUAL PROPERTY

All elements of the Impasse des parfums site are the exclusive intellectual property of Impasse des parfums. No reproduction, exploitation, broadcast, or use are accepted, for any reason

whatsoever, even partially, elements of the site whether software, visual or sound.

The reproduction or use of all or part of these elements is authorized solely for the purposes of information for personal and private use, any reproduction made for other purposes is expressly prohibited. Any other use constitutes an infringement and is punishable under the Intellectual Property Code, unless prior written authorization has been obtained from Impasse des Parfums.

 

11.  APPLICABLE LAW AND JURISDICTION

Sales of products by Impasse des parfums are subject to French law. The language of the original contract is French.

Any dispute relating to the interpretation, performance or breach of the contract concluded between Impasse des parfums and the Buyer, even in the event of multiple defendants, will, in the absence of amicable agreement, fall under the exclusive jurisdiction of the French courts.

 

12.  CUSTOMER SERVICE

For any information, questions or advice, our consumer service is at your disposal by mail:

Impasse des parfums

Customer service 610 rue Alfred Nobel 34000 Montpellier